We are trying to rollout dynamic shipping in order for customers to get their orders faster.
We are aiming for same day delivery, however it will depend on these factor:
1) Availability of item at our consolidation warehouse
Some of our items are at different warehouse. We will stock as much items at the main warehouse.
2) Availability of customer/family members to be around to receive order
When same day delivery is available, we will contact the customer if they are available to accept. Sometimes we are unable to contact the customer, we will use traditional couriers for those orders
The courier will collect items and send within few hours or next working day. However, if they fail to deliver the item, they will fail the order and delivery might drag as it might be sent back to us or the courier will try to send it within next few days - delaying the whole process
3) Availability of agent/Cut Off time (2pm or earlier) - Using Pickupp
2 delivery time frames:
1) 12pm - 4pm (Cut off 11am) - Pickup at 12-1pm - Sent by 1-4pm Same day
2) 4pm - 8pm (Cut off 3pm) - Pickup at 4-5pm - Sent by 5-8pm Same day
Express - Orders before 2pm so have enough time for us to pack and they can pickup by 4pm
We strive to send out asap if possible, squeezing the cut off time if possible
4) Order total amount
Economy - Free Shipping amount - $35 (2-4 working days)
Below $10 - $3.14
Below $20 - $2.50
Below $30 - $2
Below $35 - $1
Express - Free Shipping amount - $50 (Same-2 working days)
Below $10 - $7.50
Below $20 - $6.50
Below $30 - $5
Below $40 - $4
Below $50 - $3
If same day is not possible, we will try to send it out as soon as possible. We will have to pack/ send for them to pickup/drop off in time for them to send it next day.
For smaller items, we will use singpost smartpac registered as the cut off is around 5-6pm for them to send it in 1-2 working days.
5) Other methods
Using Park n Parcel - we will drop the item at one of the outlets, they will transfer to your selected outlets for collection.
Using Self Pickup - Arrange time and let us prepare the items before coming down.